Housekeeping Operations

Braidwood assists our clients with the recruitment and selection of senior hotel management and executive positions.

The Executive Housekeeper is typically a senior department head reporting to the Front Office Manager, Director of Operations or General Manager. The ultimate goal of both housekeeping and front office is a happy guest as a happy guest is a repeat guest. In most hotels the housekeeping department is part of the rooms division and works closely with the front office. A front desk agent cannot sell a room until it has been cleaned; inspected and released by the housekeeping department therefore two-way communication between these departments is important.

The Executive Housekeeper uses a number of key hotel management reports. The Daily Occupancy Report, prepared by night audit indicates which rooms are scheduled for departure and which rooms are staying over. This is usually the first document reviewed each day. A rolling forecast, prepared by the Front Office Manager will advise the housekeeping department of arrivals over the next 3 to 10 days allowing them to schedule staff. The Status Report is prepared by housekeeping for the front office indicating which rooms are clean and ready to be sold.

Another important report prepared by housekeeping is the Discrepancy Report. This indicates variances between what the PMS is telling the agent and reality. In some cases a guest will be checked-out in error or will stay over without letting the front desk know. It is important that these discrepancies are cleared up as it affects the ability of the front desk to sell rooms. Maintenance Reports are prepared by individual housekeepers when cleaning each room. Any maintenance issues are communicated to the maintenance department and if necessary, the room is placed out of order until these issues are resolved.